Customer Service

Your satisfaction is our first priority.

FAQ
Do you offer discount for the member?

Yes. You may stay informed on special offers and promotions by subscribing to the Jubilee e-mail list. Sign up at subscription status page .

Do you offer a warranty on the jewelry I purchase from Jubilee?

Yes. In staying true to our high standards of customer satisfaction, we offer a Lifetime Warranty to protect against manufacturer defects in craftsmanship. The warranty does not include normal wear and tear or damages incurred due to trauma, negligence, lack of regular maintenance, loss, or theft.

When is the best time to buy a diamond?

Diamond prices are determined by unpredictable fluctuations in the market which can happen at any time without warning. So, fiscally speaking, it’s anyone’s guess. But if you‘re currently in the market for a diamond, and you’ve chosen one but are reluctant to finalize the purchase, contact us within 72 hours and we’ll lock in the price for you. However, in all fairness, we reserve the right to correct pricing errors if – and when – they occur.

Why do nearly identical diamonds differ in price?

We’re constantly sourcing diamonds to offer the finest quality at the most competitive prices. In the industry, prices are based on suppliers’ buying power and market conditions at the time of sourcing. We price our diamonds based on our cost, not the current market or solely by its quality and size. And regardless of how competitively a diamond is priced at Jubilee, we always pass the savings onto you.

 

Why should I choose Jubilee over a local jeweler?

Service: Jubilee is available 24 hours a day/7 days a week – we offer phone support, live chat, and e-mail. And, unlike most jewelers, our consultants are not commission-driven, which creates a pressure-free sales environment.
Quality: Our product assortment, aggressive pricing, credible reputation, and dedication to customer service are unparalleled. On top of that we offer an impressive 80,000 loose and independently certified diamonds.

Don’t see what you looking for?

Ask Jubilee customer service expert anytimes.

Contact us   →